Welcome to the Botex Help Center! Below are answers to the most common questions our customers ask.
🛍️ 1. What is Botex ?
Botex is a trusted online shopping store offering high-quality products at affordable prices across India. We focus on great service, safe shipping, and customer satisfaction.
📦 2. When will I receive my order?
Orders are processed in 1–2 business days and delivered in 4–7 working days, depending on your location. You’ll receive a tracking link once your order is shipped.
🚚 3. How can I track my order?
You will receive a tracking number by WhatsApp or email. You can:
- Click the link sent to you
- Visit our Track My Order page (if available)
- Use the tracking ID on the courier partner’s website
💳 4. What payment methods do you accept?
We accept:
- UPI (Google Pay, PhonePe, Paytm)
- Debit/Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (COD*)
*COD is available for select locations and may include a small fee.
🔄 5. Can I return or exchange an item?
Yes! If you receive a damaged, defective, or wrong item, you can request a return or exchange within 7 days of delivery. The item must be unused and in original condition.
Read our Return & Refund Policy for full details.
💰 6. How do I get a refund?
After your return is approved and the item is received, we’ll initiate a refund within 3–7 business days to your original payment method or UPI/bank account.
❗ 7. What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery and share a photo or video as proof. We will quickly resolve the issue by arranging a return, exchange, or refund.
📞 8. How do I contact Botex support?
You can reach us at:
📧 Email: indiabotex@gmail.com
📞 WhatsApp/Call: +91-8799749388
Support Hours: Mon–Sat | 10:00 AM – 6:00 PM
🔐 9. Is shopping on Botex secure?
Yes! We use secure payment gateways and encrypted connections to protect your data and payment information.
📍 10. Do you ship all over India?
Yes, we ship to most locations across India. Remote areas may take extra time.
