🔄 Refund & Returns Policy – Botex
At Botex, customer satisfaction is our priority. If you’re not happy with your order, we’re here to help. Please read our return and refund policy carefully to understand your rights and responsibilities.
✅ Eligibility for Return
You can request a return if:
- The item is damaged, defective, or incorrect
- You received a wrong product
- The item is unused, in its original packaging, and with all tags intact
Returns must be requested within 7 days of delivery.
🚫 Items Not Eligible for Return
- Used, washed, or damaged products (not due to our error)
- Items returned without original packaging or invoice
- Custom or personalized items
- Items marked as Final Sale or Non-Returnable
📦 How to Request a Return
- Email or WhatsApp us within 7 days of receiving the item.
📧 Email: indiabotex@gmail.com
📞 WhatsApp: +91-8799749388 - Share your order ID, reason for return, and clear photos of the item (if damaged or incorrect).
- Our team will review and confirm the return process within 24–48 hours.
🔁 Return Pickup / Shipping
- For eligible returns, we will arrange a free pickup (if available in your area).
- If pickup is not available, you may be asked to self-ship the item. A small shipping refund may apply after verification.
💰 Refund Policy
Once we receive and inspect the returned product, we will initiate a refund within 3–7 business days via your original payment method or to your UPI/bank account (as applicable).
COD orders may require bank details for refunds.
🔄 Exchange Policy
- Exchanges are subject to product availability.
- If the replacement is not available, we will issue a full refund.
📝 Important Notes
- Always record a video while opening your package to support any damage/missing item claims.
- Refunds will not be processed for returns that do not meet the eligibility criteria.
📞 Need Help?
Feel free to reach out for any assistance regarding returns or refunds:
We’re committed to making your shopping experience safe and satisfying.
Thank you for choosing Botex!
